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Powerful Questions & Purposeful Conversations

Updated: Aug 16, 2020

I love having my thinking challenged. It keeps me honest with myself.

One of my long-time colleagues from Pepperdine University Business School (1991-1993) replied to a recent post I made on LinkedIn. I started the post by challenging us to go beyond “empowering” individuals to empowering teams in order to provide the best product and level of service to our customers.

My colleague's reply caused me to pause and challenge my own thinking.

Laura's post:

Are you a manager or leader of a sales team in an organization? In some respect, all businesses have a common sales thread as we aim to provide our clients or customers the best product and the best level of service. But, are we empowering our teams to do so? According to this author, "...coaching is the best lever you have." So, creating a coaching culture and empowering leaders and their teams to define success is of critical importance.

Rosa’s reply:

Good article, Laura. In my experience, coaching rarely happens and only for the high potentials by hiring externals. We need to start with the CEO coaching their direct reports. Of course then, it isn't called coaching. It's called a conversation. What are your thoughts?

Laura’s response:

Hi Rosa, thank you for sharing your experience. Years ago I had a similar experience about coaching — for whom it was offered and by whom it was delivered. Today, however, my experience is VERY different. I find that organizations are taking a coaching approach to conversations at all levels of the organization. Why? Gone are the days of command and control, highly directive work environments. Rather, there is a realization that in order to be successful in today's business environment and satisfy customer needs, organizations need to foster environments that address employee needs. See here. This is why organizations, at least the ones who ask for my help, are taking steps to create what they call a 'coaching culture.' Coaching is all about conversation — real conversations that matter and make a difference. I would love to continue the conversation. Feel free to email or phone me. You have my contact information. Thanks, Rosa.

Rosa’s reply:

I am delighted that you are having this experience. Brings me hope for the success of our companies, especially in the upcoming AI upheaval. We should have coffee sometime!


About the Author

Dr. Laura L. Hauser, MCC, MCEC

Founder, Leadership Strategies International

Dr. Laura Hauser, MCC, MCEC, works with organizational leaders and their teams (and the professionals who support them) to build healthy workplace cultures. She is an internationally-recognized thought leader and researcher in the highly specialized space of team coaching. Using art and science, she teaches, coaches, supervises and consults in a way that expands mindsets and capabilities needed to navigate through disruption. Laura has been honored for her contributions to the coaching profession. She is the developer of the Team Coaching Operating System®, an ACSTH coaching school accredited by the International Coach Federation. Contact Laura by email or on LinkedIn

When referencing this material, please acknowledge the source: ©2020 Dr. Laura L. Hauser, MCC,

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